Terms of Service

SJ3 Mental Health Consulting ("SJ3", "we", "us", "our") provides telehealth psychological services to individuals across Australia. Our psychologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) under the Psychology Board of Australia, and practise in accordance with the Psychology Board of Australia's Code of Conduct.

SJ3 Mental Health Consulting is not an emergency or crisis service. If you are in immediate danger or require urgent assistance, please call 000. For mental health crisis support, contact:

• ›Lifeline: 13 11 14 (24/7)
• ›Beyond Blue: 1300 22 4636 (24/7)
• ›Suicide Call Back Service: 1300 659 467 (24/7)

Our services are available to individuals who:

• ›Are aged 18 years or older, or have the consent of a parent or legal guardian if under 18.
• ›Are located within Australia at the time of their session (required for Medicare rebate eligibility).
• ›Have access to a stable internet connection and a device capable of supporting video conferencing.
• ›Are assessed by our psychologists as clinically suitable for telehealth delivery of services.

Our psychologists reserve the right to decline or discontinue services where telehealth is not considered clinically appropriate, and will provide a referral to a more suitable service where possible.

Appointments may be booked via our online booking system, by telephone, or by email. By booking an appointment, you confirm that you have read and agree to these Terms of Service.

Upon booking, you will receive a confirmation email containing the date and time of your appointment and a secure link to join your telehealth session. Please check your spam or junk folder if you do not receive this email.

You are responsible for ensuring you are in a private, quiet location with a stable internet connection at the time of your session. Sessions will not be recorded without your explicit written consent.

Our current session fees are displayed on our website and will be confirmed at the time of booking. Fees are subject to change; any changes will be communicated to existing clients with reasonable notice.

• ›Individual Session (50 min): From $195
• ›Couples Session (60 min): From $225
• ›Initial Consultation (60 min): From $195

Payment is required at the time of or prior to your session. We accept payment by credit card, debit card, and other methods as displayed at the time of booking. All fees are in Australian dollars (AUD) and include GST where applicable.

If you hold a valid Mental Health Treatment Plan (MHTP) from your General Practitioner (GP), you may be eligible for a Medicare rebate on up to 10 individual sessions per calendar year under the Better Access to Mental Health Care initiative.

To claim a Medicare rebate, you must provide a valid referral from your GP prior to or at your first session. It is your responsibility to obtain and provide this referral. We will process your Medicare rebate on your behalf where possible; however, we cannot guarantee rebate eligibility and recommend you confirm your entitlements with Medicare Australia or your GP.

Private health insurance rebates may also be available depending on your level of cover. Please check with your insurer prior to your appointment.

We understand that circumstances change. We ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.

Cancellation fees are not eligible for Medicare rebates. We reserve the right to waive cancellation fees in exceptional circumstances at our discretion.

All sessions are delivered via secure, encrypted video conferencing platforms. By engaging our telehealth services, you acknowledge and agree that:

• ›Telehealth sessions may not feel identical to in-person therapy. The therapeutic relationship and outcomes are generally comparable, but individual experiences may vary.
• ›Technical issues (such as poor internet connection, audio or video problems) may occasionally disrupt a session. In such cases, your psychologist will contact you to reschedule or continue by telephone where appropriate.
• ›You are responsible for ensuring you are in a private, secure location during your session and that no unauthorised persons can hear or observe the session.
• ›Sessions will not be recorded by SJ3 Mental Health Consulting without your explicit written consent. You must not record sessions without the prior written consent of your psychologist.
• ›You must be located within Australia during your session to be eligible for Medicare rebates.

All information shared during your sessions is strictly confidential and will be handled in accordance with our Privacy Policy and the Psychology Board of Australia's Code of Conduct.

Confidentiality has limits. Your psychologist may be required to disclose information without your consent in the following circumstances:

• ›Where required by law (e.g., court subpoena, mandatory reporting obligations).
• ›Where there is a serious and imminent risk to the life, health, or safety of you or another person.
• ›Where required for Medicare reporting under a Mental Health Treatment Plan.

Your psychologist will discuss the limits of confidentiality with you during your initial session.

Before commencing treatment, your psychologist will obtain your informed consent. This includes explaining:

• ›The nature of the proposed assessment or treatment.
• ›The potential benefits and risks of treatment.
• ›Available alternatives to the proposed treatment.
• ›Your right to withdraw consent at any time.
• ›The limits of confidentiality.

You have the right to ask questions about your treatment at any time and to withdraw from treatment without penalty.

To the maximum extent permitted by Australian law, SJ3 Mental Health Consulting's liability to you for any loss or damage arising from the use of our services or website is limited to the fees paid by you for the specific session(s) giving rise to the claim.

Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation (including the Australian Consumer Law) which cannot lawfully be excluded or limited.

Our website is provided for general information purposes only. Content on this website does not constitute professional psychological advice and should not be relied upon as such. Always seek the advice of a qualified health professional for your specific circumstances.

You may use our website for lawful purposes only. You must not:

• ›Use our website in any way that violates applicable Australian or international laws or regulations.
• ›Transmit any unsolicited or unauthorised advertising or promotional material.
• ›Attempt to gain unauthorised access to any part of our website or its related systems.
• ›Reproduce, distribute, or republish any content from our website without our prior written consent.

All content on this website, including text, images, graphics, and design, is the intellectual property of SJ3 Mental Health Consulting and is protected by Australian copyright law. Unauthorised use is prohibited.

We are committed to providing high-quality, ethical psychological services. If you have a concern or complaint about our services, we encourage you to contact us directly in the first instance:

Email: [email protected]

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact:

• ›AHPRA (for complaints about a registered health practitioner): www.ahpra.gov.au
• ›OAIC (for privacy-related complaints): www.oaic.gov.au
• ›Australian Psychological Society (APS): www.psychology.org.au

These Terms of Service are governed by the laws of Australia and the applicable state or territory in which services are provided. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Australia.

We may update these Terms of Service from time to time. The updated terms will be posted on this page with a revised "last updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.